Legal

Privacy Policy

Last updated: November 2026

ARC Bathrooms (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you use arc-bathrooms.co.uk or contact us, how we use it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

ARC Bathrooms is the data controller for the personal information described in this policy.
Address: Arc Home & Business, Elmtree Farm, Gaddesden Row, Hemel Hempstead. HP2 6HJ
Email: neil@arc-bathrooms.co.uk
Phone: 07850 077 322

Information we collect

When you fill in the contact form on our website, we collect the details you choose to give us: your name, email address, phone number, the service you are interested in and your message. If you call or email us, we collect the information you share with us in that conversation.

Like most websites, our server automatically records basic technical information such as your IP address, browser type and the pages you visit. This is used to keep the website secure and working properly.

How we use your information

We use your information to respond to your enquiry, arrange a property visit, prepare a quotation, carry out and manage work you ask us to do, and keep our website secure. We do not sell your personal information, and we will not send you marketing messages unless you have asked us to.

Our lawful basis

We process your information because it is necessary to take steps at your request before entering into a contract with you, to perform a contract with you, and for our legitimate interests in running and protecting our business and website.

Who we share it with

We only share your information with trusted service providers who help us run our business, such as our website hosting and email providers. They may only use it to provide their services to us. We may also share information where the law requires us to.

How long we keep it

We keep enquiry details for as long as needed to deal with your enquiry and any work that follows, and for as long as we are required to keep records for legal, tax or insurance purposes. After that, the information is securely deleted.

Cookies

Our website only uses cookies that are needed for it to work and to keep it secure. We do not use advertising or tracking cookies. You can block or delete cookies in your browser settings, although some parts of the website may not work as intended.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to ask us to correct or delete it, to restrict or object to how we use it, and to ask for it to be transferred to someone else. To make a request, contact us using the details above. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.